The Details
SHIPPING & RETURNS
SHIPPING RATES
| Order Total | Rate | Est. Delivery |
|---|---|---|
| Under $299 | $12.95 flat | 3–5 business days |
| $299 and up | FREE | 3–5 business days |
Orders ship from our Bryans Road, Maryland facility via a third-party carrier. Tracking numbers are emailed as soon as your order leaves the dock. Orders placed before 1pm ET typically ship same day (Mon–Fri).
RETURNS
- • Unopened, resalable items can be returned within 30 days of delivery for a full refund.
- • Opened food and treats cannot be returned for health & safety reasons.
- • Damaged or incorrect items: contact us within 7 days and we'll make it right — replacement or refund.
- • Return shipping is on the buyer unless the item arrived damaged or was our error.
QUESTIONS?
Reach us any day of the week — we answer fast. See our contact page for phone and email.